Shipping Policy
Published: 25th Nov'2023 | Effective: 25th Nov'2023
Thank you for choosing ecodibba.com for your B2B / B2C e-commerce and customized packaging needs. This Shipping Policy outlines the terms and conditions related to the shipping of products ordered through our website (www.ecodibba.com).
1. Order Processing Time
Orders are processed within five business days from the date of order (order date refers to the date of advance or complete payment). Customized or made-to-order items may require additional processing time, and specific timelines will be communicated upon order confirmation.
2. Shipping Rates and Methods
Shipping rates are calculated based on the weight, dimensions, and destination of the package. We offer various shipping methods, including standard and expedited options. The available options will be presented during the checkout or order placement process.
3. Shipping Destinations
We currently ship to Pan India locations. For international orders, please note that customs duties and taxes may apply and are the responsibility of the recipient.
4. Order Tracking
Once your order is shipped, you will receive a confirmation email with a tracking number. You can track your order through our website or the carrier's website.
5. Estimated Delivery Times
Estimated delivery times are provided during the checkout process and are based on the shipping method selected. Please note that delivery times are estimates and may vary due to factors beyond our control, such as customs processing or carrier delays.
6. Order Delays
We strive to meet our estimated delivery times, but delays may occur. If your order is significantly delayed, we will notify you and work to resolve the issue promptly.
7. Shipping Address
It is the responsibility of the customer to provide an accurate shipping address during the checkout process. Any additional charges incurred due to an incorrect address will be the responsibility of the customer.
8. Lost or Damaged Items
In the rare event that your order is lost or damaged during transit, please contact us immediately. We will work with the carrier to initiate an investigation and provide a resolution.
9. Returns and Exchanges
Please refer to our Refund Policy for information on returning or exchanging products.
10. Contact Us
If you have any questions or concerns regarding our shipping policy, please contact us at +91-9654-327-527 or contact@ecodibba.com.